Frequently Asked Questions

Everything you need to know about bringing timeless quality into your home.

What is the standard shipping timeframe for furniture and decor?

Small decor items typically ship within 3-5 business days, while larger furniture pieces are delivered via our specialized white-glove service within 2-4 weeks depending on your location.

Do you offer international shipping?

Currently, Traditions ships exclusively within the continental United States and Canada to ensure the safety and integrity of our handcrafted home goods during transit.

What is your return policy for home textiles and furniture?

We offer a 30-day return window for most items in original condition. Please note that custom-made upholstery and final sale items are not eligible for return.

How can I track the status of my order?

Once your order departs our warehouse, you will receive a confirmation email containing a tracking number and a link to our carrier's real-time monitoring portal.

Are your wood products sustainably sourced?

Yes, at Traditions we prioritize heritage craftsmanship. All our wooden furniture is constructed using FSC-certified timber and finished with eco-friendly, low-VOC stains.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger home investments.